Contract length extended after cancellation being requested and processed
I have already processed my contract cancellation, wanting to go over to prepaid, on 2 March 2018. I was informed that my contract began on 30/4/2016 and my day of billing is the first of the month, which meant that my first bill would go off on 1 June 2016. I signed a contract for 24 months, which meant the effective date of expiry would be 31/3/2018 and my last bill would go off on 1 May 2018.
I was told that because I received airtime on 1 May 2018, that will need to pay for the period and be billed on 1 June 2018. But I did not request that my contract airtime continue in May.
This effectively means that my contract was for 25 months and not 24 months, even though I requested the contract cancellation 2 months before the expected last billing date.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Ryan
Sincere apologies for the inconvenience caused. We have attended to your query and responded via email.
Kind Regards
Dane Larson
Dear Ryan
Sincere apologies for the inconvenience caused. We have attended to your query and responded via email.
Kind Regards
Dane Larson
