Contract Issues Not Being Resolved.

***Dear Vodacom, I know you are going to give a standard "automated" answer, but please can someone make an effort and try to address my contract issues. The least you can do is to let me know that my business is not welcomed at Vodacom instead of keeping sending me these automated responses.*** I have been a customer of Vodacom for a while now with multiple lines; I recently tried to take up a contract with Vodacom, my willingness to take out this contract was based on the claim or misrepresentation that Vodacom makes that it is very much possible to migrate from prepaid to contract while retaining the very same number. Unfortunately I was informed by Vodacom that I will have to be given a new number with this contract; I profusely objected to that and rejected the proposal.

I am still willing to retain Vodacom as my service provider despite this mishap, however, I want Vodacom to make good on their “number for life” promise, I want Vodacom to be in a position to migrate my number from prepaid to contract. Failure to do that will effectively mean that Vodacom has being misrepresenting itself, they have been luring customers under false pretenses and that is ********* and ************ business practices .