NS
NARESH S
1 reviews | Active since Oct 2018
10 Oct 2018, 10:42
CONTRACT ISSUES
Signed a new cellphone contract with the store at Ballito Lifestyle Centre. The contract was for 24 months at a cost of R318 a month. After 3 months the amount was changed to R339 . Upon enquiry both the store and the call centre would not assist. They acknowledged it was a problem with the sales person at the store but they tefused to correct the problem. Waiting for the regional manager to call. The manager at the store is absolutely clueless.
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Replies (2)
Vodacom's replyOfficial
10 Oct 2018, 11:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Oct 2018, 11:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
NS
NARESH S's updateReviewer Update
10 Oct 2018, 16:03Received a call from Ms Linda Mkhize from Vodacom who resolved my query in a very efficient and professional manner. Well done Linda you are a star. Thank you.
NS
NARESH S's update10 Oct 2018, 16:03
Reviewer Update
Received a call from Ms Linda Mkhize from Vodacom who resolved my query in a very efficient and professional manner. Well done Linda you are a star. Thank you.