Contract Issue still not resolved after a year

<p>I called in to cancel my contract two months ago and was told by the consultant that i had a year left on my ccontract and that i would lose out. She convinced me to not cancel it and that she would log another case for escaltion. STILL waiting on feedback, This has been going on for a year now, no feedback and no resolution. Guess they still looking for the recording again, I cant wait for this contract to end so i can cancel it.</p> <p>They have not received any payment from me for last month and now im getting alot of communication from them</p> <p> </p> <p>December 2016</p> <p>Contract issue</p> <p>issue was resoved three months ago, i got an email from their escalations credeting my account and admitting the error.</p> <p> </p> <p>The issue is, when i renewed my contract i went for a contract going for R199. At no point was there any mention of a handset installment.</p> <p>i was credited for the handset installment after my previous post on hello peter, as the call centre could not help me.</p> <p>However two months later the handset installment has been added again, for a communications company it seems like there isnt any communication within the company</p> <p><br />September 2016</p> <p>2 months after logging a complaint, still no feedback or resolution</p> <p>i upgraded my contract, as i have a loyal client with vodacom or years.</p> <p>Did it telephonically, and the device was delivered.</p> <p>The package i took was advertised or R199, after choosing the agent told me that there would be additional amount added for Caller line identity. So the advertising of vodacom is infact suspect.</p> <p>After i told the agent that i was not happy with that, we continued as i was told it is normal and i need it on my line.</p> <p>That was supposedly the only extra charge , as i clearly asked her that.</p> <p> I am being charged for the handset, and this is what i complained about. I was told they will listen to the recording and get back to me.</p> <p>I am still waiting for feedback.</p>