RH
Regina H

1 reviews | Active since Oct 2015

12 Jul 2023, 09:58

Contract Issue

Approximately 2 years ago, I signed up for a 36 month LTE Home Internet (100GB anytime/100GB Night Owl) contract at R349 p/m. Everything went well, until Vodacom started upping my monthly instalment. As of today, it is at R550 p/m and I understand that Vodacom introduces annual tarrif increases etc. yet an entire R200 extra?

My gripe here is that my allocated GBs stays the same. Vodacom could at least have increased this, thus giving value to the extra I now have to pay. Currently Vodacom is offering a contract with 250GB per month at R250! Thus my question remains, why am I paying more than double that amount, for half of what a new customer is getting?

I look forward to your response.

0
Replies (2)
Vodacom
Vodacom's reply12 Jul 2023, 11:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
 
RH
Regina H's update12 Jul 2023, 13:37
Reviewer Update
Well, given that it is stated that the increase is capped at 5.2%, how then did we arrive at R550? From the initial R349 at sign-up?