BR
Beulah R
1 reviews | Active since Feb 2017
03 Apr 2017, 13:19
Contract issue again!
<p>Good afternoon</p> <p> </p> <p>Here I'm complaining about my Vodacom contract again! I made a complaint on 14 Feb 2017, cause I was struggeling my nails off to get a another contract with Vodacom, eventually hello peter jumped in and it was resolved. But now I'm having a problem with the same contract one month later!! I don't receive my airtime or my data, and my 5 GB data which I had on my cell is also missing??? (which is supposed to expire end May 2017). I tried phoning customer care but that's a waste. I went to the vodacom shop and they also couldn't help, first they said I DON"T have a contract and then there is one but there is a problem?? They can't tell me what the problem is but I must wait 3-5 days, to see if someone phones me for a service call! Now you tell me what is the point in having a contract phone if you can't use it and need to use prepaid airtime to do your work with?? My debit order hasn't gone off as well. </p> <p>So now I'm asking for HELLO PETER to help out again. PLEASE!</p>
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Apr 2017, 14:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2017, 14:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
BR
Beulah R's updateReviewer Update
04 Apr 2017, 08:57Good day. My debit order has gone off through the night and still no airtime or data available??? Is there someone that is going to assist me in this regard or should I rather give out a bigger complaint so that more people can see this service from Vodacom? This is really **** service!
BR
Beulah R's update04 Apr 2017, 08:57
Reviewer Update
Good day. My debit order has gone off through the night and still no airtime or data available??? Is there someone that is going to assist me in this regard or should I rather give out a bigger complaint so that more people can see this service from Vodacom? This is really **** service!
BR
Beulah R's updateReviewer Update
05 Apr 2017, 08:02Good morning.
I still haven't had any reply regarding my issue around my vodacom contract, still don't have any airtime or data. Should I get some legal advise in resolving this problem? Cause i'm not getting any responce....
BR
Beulah R's update05 Apr 2017, 08:02
Reviewer Update
Good morning.
I still haven't had any reply regarding my issue around my vodacom contract, still don't have any airtime or data. Should I get some legal advise in resolving this problem? Cause i'm not getting any responce....
BR
Beulah R's updateReviewer Update
05 Apr 2017, 11:01At last i got hold of customer care! Now they say did receive my airtime, (but my balanse still shows 0.00) and i've used it for data related apps. There was no notifications or anthing that my contract airtime was loaded, now i've wasted my airtime (unnkowingly) on apps that uses data. And yes my 5 gb data is still missing. Now i have a new service call logged to find my missing data (3-5 DAYS) which was supposed EXPIRE end May 2017. Is this really the service we are going to keep on receiveing form vodacom. I'll make sure if this contract is paid for, i'll get a new network to use, cause vodacom has one story on top of the other one always! Technical issues was the reason now for taking my 5 gb data. Thanks alot vodacom. One less client in the future.
BR
Beulah R's update05 Apr 2017, 11:01
Reviewer Update
At last i got hold of customer care! Now they say did receive my airtime, (but my balanse still shows 0.00) and i've used it for data related apps. There was no notifications or anthing that my contract airtime was loaded, now i've wasted my airtime (unnkowingly) on apps that uses data. And yes my 5 gb data is still missing. Now i have a new service call logged to find my missing data (3-5 DAYS) which was supposed EXPIRE end May 2017. Is this really the service we are going to keep on receiveing form vodacom. I'll make sure if this contract is paid for, i'll get a new network to use, cause vodacom has one story on top of the other one always! Technical issues was the reason now for taking my 5 gb data. Thanks alot vodacom. One less client in the future.