EM
Erika M
1 reviews | Active since Jan 2017
05 Oct 2021, 08:33
CONTRACT IS GOING ON AFTER I GAVE 30 DAYS NOTICED, EVEN 60 DAYS NOTICED
Shocking, in June, July, August, I send mails that I want to cancel my contract, I was placed on a wrong contract with my last upgrade, Vodacom never assist me, and put me back to the contract I can afford. Nevertheless, my understanding in August was, THIS IS YOUR LAST PAYMENT - never received statement, boy oh boy, another R660 is still outstanding, even noticed that my old address, is still on my invoice - but with every upgrade, you had to take proof of address, since 2013 - up to date, no one bother to update my information. I am done with these "*****s"
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Replies (4)EM
Erika M's updateReviewer Update
05 Oct 2021, 08:54 Last week I spoke to a gentleman in UPGRADES department, who send me this mail - Vodacom offer me 20GB DATA, + R1000 voucher and R125 airtime, I did NOT accept this offer, or sign this offer, I am done with VODACOM. Done and dusted, finish en klaar!!
EM
Erika M's update05 Oct 2021, 08:54
Reviewer Update
Last week I spoke to a gentleman in UPGRADES department, who send me this mail - Vodacom offer me 20GB DATA, + R1000 voucher and R125 airtime, I did NOT accept this offer, or sign this offer, I am done with VODACOM. Done and dusted, finish en klaar!!
Vodacom's replyOfficial
05 Oct 2021, 09:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2021, 09:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EM
Erika M's updateReviewer Update
05 Oct 2021, 13:45Vodacom, stop wasting my time and money, all of a sudden I owe you R900 after the payment of R300 yesterday, please do explain that to me. My contract ended 28 September, I do not accept or sign you Quotation - as I need to keep my number PAY AS YOU GO!
Customer care - Upgrades do not respond to any mails, bad service, HELLO PETER - thank you, when you read about VODACOM, it is only bad complains, I do not want this UPGRADE - I do not ask for this UPGRADE - I DO ASK TO END MY CONTRACT OF 25 + YEARS.
SEE YOU IN COURT!!
Customer care - Upgrades do not respond to any mails, bad service, HELLO PETER - thank you, when you read about VODACOM, it is only bad complains, I do not want this UPGRADE - I do not ask for this UPGRADE - I DO ASK TO END MY CONTRACT OF 25 + YEARS.
SEE YOU IN COURT!!
EM
Erika M's update05 Oct 2021, 13:45
Reviewer Update
Vodacom, stop wasting my time and money, all of a sudden I owe you R900 after the payment of R300 yesterday, please do explain that to me. My contract ended 28 September, I do not accept or sign you Quotation - as I need to keep my number PAY AS YOU GO!
Customer care - Upgrades do not respond to any mails, bad service, HELLO PETER - thank you, when you read about VODACOM, it is only bad complains, I do not want this UPGRADE - I do not ask for this UPGRADE - I DO ASK TO END MY CONTRACT OF 25 + YEARS.
SEE YOU IN COURT!!
Customer care - Upgrades do not respond to any mails, bad service, HELLO PETER - thank you, when you read about VODACOM, it is only bad complains, I do not want this UPGRADE - I do not ask for this UPGRADE - I DO ASK TO END MY CONTRACT OF 25 + YEARS.
SEE YOU IN COURT!!
EM
Erika M's updateReviewer Update
06 Oct 2021, 07:12Still await for the relevant department to phone me, regarding an UPGRADE which I did not ACCEPT, I did not sign the Quotation or accept it - I spoke to a friendly lady week ago, who transfer me to the UPGRADE department, and I mention a few times, I want to cancel my contract, I do not need a new UPGRADE, as VODACOM had ***** enough of my money. Some one did phone me, regarding my HELLO PETER review, and promise to escalate it to the relevant department, and they will phone me, "so wag ek maar!!" EK STEL NIE BELANG IN HIERDIE UPGRADE NIE, vir wat sal ek upgrade en NO PHONE vat, regtig, dan word die Quotation sommer gelaai met ASSURANSIE ook , om meer geld te steel, ek het my eie assuransie dankie!! My reply to UPGRADES se mail, THANK YOU BUT NOT THANK YOU. Skielik word mens omgekoop om te upgrade met gift voucher van R1000 dink julle regtig ek sal na hierdie ****rak, my ****rak weer hiernu met julle, gaan lees gerus al my vorige klagtes, omdat een van julle mense my op verkeerde pakket gesit het, en ek moes dit maand vir maand betaal het!!
MAAK JULLE EIE GEMORS REG, EN LOS MY UIT!!! Gelukkig het ek mense "include" in mail wat gestuur was in Junie, Julie, Augustus. Om my ****rak te CANCEL.
MAAK JULLE EIE GEMORS REG, EN LOS MY UIT!!! Gelukkig het ek mense "include" in mail wat gestuur was in Junie, Julie, Augustus. Om my ****rak te CANCEL.
EM
Erika M's update06 Oct 2021, 07:12
Reviewer Update
Still await for the relevant department to phone me, regarding an UPGRADE which I did not ACCEPT, I did not sign the Quotation or accept it - I spoke to a friendly lady week ago, who transfer me to the UPGRADE department, and I mention a few times, I want to cancel my contract, I do not need a new UPGRADE, as VODACOM had ***** enough of my money. Some one did phone me, regarding my HELLO PETER review, and promise to escalate it to the relevant department, and they will phone me, "so wag ek maar!!" EK STEL NIE BELANG IN HIERDIE UPGRADE NIE, vir wat sal ek upgrade en NO PHONE vat, regtig, dan word die Quotation sommer gelaai met ASSURANSIE ook , om meer geld te steel, ek het my eie assuransie dankie!! My reply to UPGRADES se mail, THANK YOU BUT NOT THANK YOU. Skielik word mens omgekoop om te upgrade met gift voucher van R1000 dink julle regtig ek sal na hierdie ****rak, my ****rak weer hiernu met julle, gaan lees gerus al my vorige klagtes, omdat een van julle mense my op verkeerde pakket gesit het, en ek moes dit maand vir maand betaal het!!
MAAK JULLE EIE GEMORS REG, EN LOS MY UIT!!! Gelukkig het ek mense "include" in mail wat gestuur was in Junie, Julie, Augustus. Om my ****rak te CANCEL.
MAAK JULLE EIE GEMORS REG, EN LOS MY UIT!!! Gelukkig het ek mense "include" in mail wat gestuur was in Junie, Julie, Augustus. Om my ****rak te CANCEL.