CS
Crystal S
1 reviews | Active since Dec 2021
26 Dec 2021, 10:22
Contract internet fibre with Vodacom
I have a contract with Vodacom for fibre internet. Paying R599,00 every month. Internet is off since Monday 20/12/2021 up till today! I phoned the fibre department several times but to no avail. Spoke to Josh, Thabile, Bonani, Aviwe and Pamela. Refnrs SR*** and SR***. Every time I'm phoning, they all told me the same story. Switch off this and switch off that! The 1st refnr according to Pamela the issue was resolved. NOTHING IS RESOLVED UP TILL NOW! I'm spending a lot of money on buying data while I"m paying Vodacom. They have lock a call to the 2nd line connection but I'm stiil have no internet! I am very frustrated and angry!
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Replies (3)
Vodacom's replyOfficial
26 Dec 2021, 14:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Dec 2021, 14:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CS
Crystal S's updateReviewer Update
26 Dec 2021, 16:29Vodacom, I hope that a consultant will contact me! Promìses, promises! Very poor service from your side! Its been a week without internet but you will charge me for a WHOLE month! I been with Vodacom for yeeeeeeeaaaaaaars!
CS
Crystal S's update26 Dec 2021, 16:29
Reviewer Update
Vodacom, I hope that a consultant will contact me! Promìses, promises! Very poor service from your side! Its been a week without internet but you will charge me for a WHOLE month! I been with Vodacom for yeeeeeeeaaaaaaars!
Vodacom's replyOfficial
27 Dec 2021, 08:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Dec 2021, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team