Contract Increase & Unable to use data
Got a new phone 3 months ago - every week or two I have to reset my network settings because I can't do anything that requires data even though I have enough data left. This results in ALL my wifi settings also being removed. I sent an email but get no reply. I also asked the reasoning behind the SMS we received that the subscription will just increase - I signed a contract for a specific period on a certain price - you can't just change it. If that is the way you want to be come and take the phone and cancel the contract.
Dont phone me send me an email.
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Replies (4)
Vodacom's replyOfficial
03 Mar 2023, 12:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Mar 2023, 12:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Mar 2023, 12:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that if you are experiencing a problem with the device, please visit your nearest Vodacom Repair Store in order for them to assess it and advise accordingly.
Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime. Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
Regards Consumer Website Team
Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime. Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
Regards Consumer Website Team
Best regards,
Vodacom's reply03 Mar 2023, 12:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that if you are experiencing a problem with the device, please visit your nearest Vodacom Repair Store in order for them to assess it and advise accordingly.
Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime. Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
Regards Consumer Website Team
Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime. Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
Regards Consumer Website Team
Best regards,
's updateReviewer Update
07 Mar 2023, 15:16That is unfortunate, see - I have Rx available for a phone, you now made it Rx+y% so I am not able to afford it anymore. What now?
's update07 Mar 2023, 15:16
Reviewer Update
That is unfortunate, see - I have Rx available for a phone, you now made it Rx+y% so I am not able to afford it anymore. What now?
's updateReviewer Update
15 Mar 2023, 15:47More than a week without a reply - nice.
's update15 Mar 2023, 15:47
Reviewer Update
More than a week without a reply - nice.