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Olivia M

1 reviews | Active since May 2020

09 Jun 2023, 11:53

Contract increase

Vodacome has just lost a loyal customer. I have a 12th month contract with vodacome, in which I get a 20gb and 100 minutes and I pay R236 every month, today I get a statement reflecting a different amount which is higher and I call Customer care and ask them why am I given the wrong statement, the lady tells me it’s a right statement vodacome has increased their prices without even notifying us, nw am being told am gonna pay R335 money I don’t have, I will rather just cancel their contract, am sure the prices are much cheaper then the nonsense am getting, am really ****ed off😏.

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Replies (1)
Vodacom
Vodacom's reply09 Jun 2023, 12:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team