Contract incorrect
<p>Upgraded at vodashop 5 simmonds Street in september. Updgrade to and Smart S package Top up package for R 299 p.m with 75 minutes , 250 mb of Data . To my dismay this month i Recevied a massive bill when i Queried this with vodacom they advise me i am on an open contract and not Top up as i requested. Now i am getting numerous excuses. I WANT MY CONTRACT CHANGED to top in line with what i requested. </p> <p>IF this is not done , is am taking this to the ombudsman . </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Logged a compliant via hello peter and someone from Vodacom called me to say that my next bill will be credited with R 1900 to make up for the data charges and I will receive 50% discount on this month's data charges and an additional 1 gd of data, Also my account will be changed to R 209 p.m top up you choose Flexi account with 75 anytime minute and 250 mb of data . i am still waiting the e mial confirming same. REALLLY disspointing
Logged a compliant via hello peter and someone from Vodacom called me to say that my next bill will be credited with R 1900 to make up for the data charges and I will receive 50% discount on this month's data charges and an additional 1 gd of data, Also my account will be changed to R 209 p.m top up you choose Flexi account with 75 anytime minute and 250 mb of data . i am still waiting the e mial confirming same. REALLLY disspointing
Logged a compliant via hello peter and someone from Vodacom called me to say that my next bill will be credited with R 1900 to make up for the data charges and I will receive 50% discount on this month's data charges and an additional 1 gd of data, Also my account will be changed to R 209 p.m top up you choose Flexi account with 75 anytime minute and 250 mb of data . i am still waiting the e mial confirming same. REALLLY disspointingLogged a compliant via hello peter and someone from Vodacom called me to say that my next bill will be credited with R 1900 to make up for the data charges and I will receive 50% discount on this month's data charges and an additional 1 gd of data, Also my account will be changed to R 209 p.m top up you choose Flexi account with 75 anytime minute and 250 mb of data . i am still waiting the e mial confirming same. REALLLY disspointing
Logged a compliant via hello peter and someone from Vodacom called me to say that my next bill will be credited with R 1900 to make up for the data charges and I will receive 50% discount on this month's data charges and an additional 1 gd of data, Also my account will be changed to R 209 p.m top up you choose Flexi account with 75 anytime minute and 250 mb of data . i am still waiting the e mial confirming same. REALLLY disspointingLogged a compliant via hello peter and someone from Vodacom called me to say that my next bill will be credited with R 1900 to make up for the data charges and I will receive 50% discount on this month's data charges and an additional 1 gd of data, Also my account will be changed to R 209 p.m top up you choose Flexi account with 75 anytime minute and 250 mb of data . i am still waiting the e mial confirming same. REALLLY disspointing