JJ
Johnny J

1 reviews | Active since May 2016

24 May 2016, 16:58

Contract In Twofold With Endless Trouble

<p>We signed up for a data contract via online. After two months waiting for hardware, which was on back order, they referred us to a Vodashop who signed us up. A month later, a package with hardware arrive, guess what, yes, another contract. We called, the courier collected it, you confirmed receipt thereof and promise to cancel and refund the money. Now, three months on, we still waiting. Can you please sort this out soonest. Dont come with stories, we heard them all. Just rectify YOUR mistake, and refund us. Please. Jennifer is one contact person, the very last time we called Tumi tried to help at ***.</p>

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Replies (1)
Vodacom
Vodacom's reply25 May 2016, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team