AM
Amandla M

1 reviews | Active since Jul 2011

03 Feb 2017, 20:26

Contract has lapsed but I'm still paying the same price?

<p>My contract ended 2 Dec 2016. I haven't canceled it but i expected my monthly instalment to drop as I am no longer paying for a handset until I upgrade after the Samsung S8 comes out. The instalment has not dropped. I call the call centre and speak to the most clueless person and i end up with no answer. Why is my instalment still the same? And if I'm going to pay this much for a paid up contract kindly cancel my contract.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Feb 2017, 06:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team