1 reviews | Active since Jul 2011
Contract has lapsed but I'm still paying the same price?
<p>My contract ended 2 Dec 2016. I haven't canceled it but i expected my monthly instalment to drop as I am no longer paying for a handset until I upgrade after the Samsung S8 comes out. The instalment has not dropped. I call the call centre and speak to the most clueless person and i end up with no answer. Why is my instalment still the same? And if I'm going to pay this much for a paid up contract kindly cancel my contract.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
