1 reviews | Active since Oct 2017
Contract has expired and moved to prepaid without notice
Good day...
I have 3 contracts with Vodacom. 2 of which have expired without Vodacom even notifying me and moved to prepaid from last year already. In terms of the customer Consumer Protection Act, Thus actually proves to be an ******** act on Vodacom behalf. I was still debited every month until I phoned in to close it. I would like to find out if I will get this money refunded as I do have proof that these contracts went beyond the agreed period with no communication from Vodacom at all. Call me back asap please.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Dharsha Singh
Thank you for taking the time to voice your enquiry & for taking my call.
As discussed telephonically. Feedback was provided.
Regards
RO
Good Day Dharsha Singh
Thank you for taking the time to voice your enquiry & for taking my call.
As discussed telephonically. Feedback was provided.
Regards
RO