Contract gone wrong

A week ago ,I wrote a review about my Upfront Fee Payment for my cancelled contract .I paid R1003.44 and until today - a month later ,I have not received my money .I have been emailing the consultant and his manager for the past two weeks and they have been ignoring my emails and whatsapp messages .This is getting out of hand .I did not hesitate to pay the money .The consultant's was just to ensure that the phone I had requested is still available because I called in advance to inquire about that .I am so disappointed by the service I received from Vodacom 4u The Glen store .I had to request for a new contract at Mall of Africa-Cellulacity whereby everything was easy .But now my concern is Vodacom The Glen is refusing to pay back my money and I have been so calm about the situation .I do not know if it is because I am not showing any negative emotions and I am quite young hence I am experiencing such treatment from them .I am deeply hurt and disappointed by the service I am receiving from them .I cannot be the one who is always doing follow ups .I sent my documentation to Vodacom also to see if my query will receive the attention it requires .It may be a lousy R1003.44 to the Vodacom staff but it is my hard earned money .