Contract gone missing

We do have a problem with Vodacom repairs Centurion mall.We app**** for a business contract in May ,company name Gruley Enterprises. Assisted by a consultant Patrick/Patricia ,mid may the contract was approved and we went to collect the devices ,she explained all about insurance and we initialed all pages.We have been asking the branch for a copy of the contract as it is needed for company records ,its been over a month or so and still no copy of contract ,their response is their systems are down.

I decided to go in store ,spoke to the manager Niklaus and was told the same thing (system down)but he promised to mail it of which up to now he hasn`t mailed. We were under the impression that the devices are insured only to find out they are not.We could have picked this earlier should we had gotten the copy of contract in time. Now the issue is the contract is a business contract and we need the devices insured , kindly assist as this is urgent. We decide to contact the insurance dept ourselves but to our surprise the vodacom document warehouse cant even pick up the copy of the contract on their systems,the bid question here is what really happened with the contract,my job is now on the line as the cellphone administrator.WE NEED ANSWERS and most importantly we need the copy of the contract and we need the devices to be insured ASAP.