TM
Thelma M
1 reviews | Active since Oct 2022
20 May 2024, 10:52
Contract ghosts & billing error of epic proportions at Vodacom
I cancelled a contract in 09/2022 but it currently got reactivated when I got a new contract. I have called Vodacom multiple times the only thing I get is adjustment of my bill which is a problem on its own. The bill doesn't add up when I did the math the bill came toR1 066.91 their bill is 1 667.43. Check your Vodacom bill with a calculator.
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Replies (1)Vodacom's replyOfficial
20 May 2024, 12:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 May 2024, 12:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
