1 reviews | Active since Jul 2017

13 Oct 2022, 06:19

Contract **********

Goodday,

My contract was updated on the 18th July and it's as follows: * For R166, I get R130 airtime, 100 minutes and 5GB data and a once off R1000 Pick n Pay voucher.

Up until today I havent received my 5GB data and the voucher ofwhich all of this was stated on the email. I tried to contact them and promises to resolve it were made but I'm still experiencing the same problem

I tried several times to contact them but in vain as everyone is telling me that only Mr Ndlovu is the one who can resolve this but I can't be put through to him and I was promised that they will send him an email requesting that he contacts me and till today nothing. I would appreciate it if vodacom can just cancel my contracts if they are struggling to correct this ongoing problem

Kind regards N Xelisilo

0
Replies (1)
Vodacom
Vodacom's reply13 Oct 2022, 07:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team