Contract **********

Item: Vodacom
Rating: 1

In July I was assisted in renewing my package for my three numbers: 1st number = Package includes (R130 airtime + 5 GB data + 100 minutes all for R166) +Pick n Pay voucher+ R94 till October which is for my previous contract 2nd Number= 50 GB night and 50 GB day for R199 3rd Number= 80 GB day + 80 GB night for R329, 02

I have phoned and emailed them several times to get this in order but all in vain, when you call them they pass you around like a ball as for a email NO RESPONSE only the auto reply email acknowledging your email, and they are continuing overcharging me because after my telephonic conversation on the 17th August which confirmed that everything has been sorted today wrong actually high amount was deducted. In this economy, they are busy *****ing me, I even have emails whereby everything agreed on was stipulated.

Disappointed customer *****ba

Helpful (0)

Replies (3)

Vodacom's replyOfficial

01 Sept 2022, 08:17

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply01 Sept 2022, 08:17

Official

's updateReviewer Update

03 Sept 2022, 12:45

Good day,

I am still waiting.

Regards,

*****ba

's update03 Sept 2022, 12:45

Reviewer Update

Good day,

I am still waiting.

Regards,

*****ba

's updateReviewer Update

02 Oct 2022, 04:29

Goodday,

I am still experiencing the same problem and would really appreciate it if you can cancel my contracts seeing that you are failing to rectify this continuing problem.

Regards,
*****ba

's update02 Oct 2022, 04:29

Reviewer Update

Goodday,

I am still experiencing the same problem and would really appreciate it if you can cancel my contracts seeing that you are failing to rectify this continuing problem.

Regards,
*****ba