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Zimkhita N
1 reviews | Active since Sept 2019
13 Sept 2019, 13:19
Contract ***** - no communication
Upgrade ***** was done on my bank account. I logged this claim in June, but still have not heard an update, any feedback never mind resolution of this ***** case. I even had to re-lodge this ***** case as Vodacom closed it before even attending to it. Very disappointing and frustrating as large sums of money were taken from my bank account by Vodacom!
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Replies (2)
Vodacom's replyOfficial
13 Sept 2019, 14:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Sept 2019, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Zimkhita N's updateReviewer Update
05 May 2020, 12:09Good afternoon Vodacom,
I hope that this will find you well.
We are now in May 2020, more than eight months after I first raised the ********** upgrade using my ID number. This ***** case has still not been resolved.
What is really making me mad right now is that now the lack of resolution now reflects negatively on me. This now shows up as an adverse effect on my record which gets used for employment purposes.
Please can this ***** which was committed using a ********** copy of my ID number be resolved as a matter of urgency.
Kind regards,
Zimkhita
***
I hope that this will find you well.
We are now in May 2020, more than eight months after I first raised the ********** upgrade using my ID number. This ***** case has still not been resolved.
What is really making me mad right now is that now the lack of resolution now reflects negatively on me. This now shows up as an adverse effect on my record which gets used for employment purposes.
Please can this ***** which was committed using a ********** copy of my ID number be resolved as a matter of urgency.
Kind regards,
Zimkhita
***
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Zimkhita N's update05 May 2020, 12:09
Reviewer Update
Good afternoon Vodacom,
I hope that this will find you well.
We are now in May 2020, more than eight months after I first raised the ********** upgrade using my ID number. This ***** case has still not been resolved.
What is really making me mad right now is that now the lack of resolution now reflects negatively on me. This now shows up as an adverse effect on my record which gets used for employment purposes.
Please can this ***** which was committed using a ********** copy of my ID number be resolved as a matter of urgency.
Kind regards,
Zimkhita
***
I hope that this will find you well.
We are now in May 2020, more than eight months after I first raised the ********** upgrade using my ID number. This ***** case has still not been resolved.
What is really making me mad right now is that now the lack of resolution now reflects negatively on me. This now shows up as an adverse effect on my record which gets used for employment purposes.
Please can this ***** which was committed using a ********** copy of my ID number be resolved as a matter of urgency.
Kind regards,
Zimkhita
***