CONTRACT *****! 24months contract changed to 36 months!

CONTRACT *****! MY EMAIL TO THEM:

MY CONTRACT WAS CHANGED INTERNALLY FROM A 24 month to a 36 month contract without my consent.

I have contacted Vodacom’s customer care line 5-10 times today and each time the call just gets dropped with no return phone call. Here is my story: I upgraded online November 2018 to an APPLE IPHONE XR 128GB BLACK + 10GB DATA X 1 - (C) + TOP DOG VOUCHER @ R1179 PM (R450 Finance + R729 Sub on Smart L + for __ 24 months__ (No one in their right mind would in any way upgrade on a 36 month contract as cell phones NEVER last longer than 2 years!) but the dealer who handled my contract clearly made a mistake (or just changed it knowingly afterwards) to a 36 months contract where in fact there were no 36 months contracts available in 2018 as it only came as an option for cell phones this year. And I have numerous consultants to back me on this, as well as the attached brochure from 2018 and month (November) of my upgrade to state that NO CONTRACT HAD AN OPTION FOR 36 MONTHS. The second attachment is the UNSIGNED quotation from my contract that bears no proof where I signed for this 36 months contract. The name or dealer ID of the person who handled my online cell phone upgrade was VDONL The next step should be to cancel this contract immediately with NO FINE FROM MY SIDE and make it available for upgrade. This is an urgent matter at hand – and if not resolved soon will definitely bear legal actions against Vodacom and the dealer who handled it as this is totally unacceptable and makes a consumer feel utterly helpless! Furthermore I just saw on HELLO PETER that this has happened (or similar cases) to numerous Vodacom clients. So it seems my case is not at all something new? When did Vodacom, South Africa’s most trusted cellular network become so *************?? Looking forward to your reply and correspondence in the matter