CG
Coba G

1 reviews | Active since Aug 2022

01 Sept 2022, 14:45

Contract fees for deleted number??

I have not had a contract with Vodacom for over 6 years. I paid up my contract and received NIL statement before I moved to MTN. In fact they deleted my number from their system and when I wanted to continue using my same number I was told its deleted and I need to get a new number. Now after all this time I am being phoned by MBD attorneys and told I owe Vodacom money. Prescribed debt if any. Do me a favour loose my new number or face harassment consequences!!!!! If YOU deleted my number off your system how can you still charge me for contracts if the number dont exist!!!

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Replies (1)
Vodacom
Vodacom's reply02 Sept 2022, 08:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team