LP
Laricha P
1 reviews | Active since Jul 2020
09 Nov 2020, 15:56
Contract fees
I have been trying multiple times for assistance from Vodacom, but to no response. The contract that I had with Vodacom got suspended on the 30th of September 2019. I got a call that I need to pay of an amount of R 2703.00 which is inclusive of contract fees and that would be the end of the account. They also cancelled the number on this account so it was no longer in working.
After paying of this amount I got a new invoice in February 2020 stating that I now owe R 4700.00 as contract fees and equipment.
Up till now no one can explain this to me. I can not get through to a call centre and when I go to the shops they can't tell my what this is about.
I need help urgently to sort this out.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Nov 2020, 06:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2020, 06:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Nov 2020, 15:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in touch with the Collections Division who confirmed you would need to speak to VVM.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2020, 15:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in touch with the Collections Division who confirmed you would need to speak to VVM.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
LP
Laricha P's updateReviewer Update
11 Nov 2020, 15:56Good day,
Kindly note that I spoke to VVM again today and they confirmed that Vodacom withdrew the account with them and that I need to go to a Vodashop.
I went to a Vodashop in Centurion Mall today and they advised that they also can't assist.
I am left in the dark and don't know what to do anymore. I am completely frustrated and in tears as I just can't get any assistance from anyone.
In the mean time this is lying negatively on my name which I am unable to resolve.
Kindly note that I spoke to VVM again today and they confirmed that Vodacom withdrew the account with them and that I need to go to a Vodashop.
I went to a Vodashop in Centurion Mall today and they advised that they also can't assist.
I am left in the dark and don't know what to do anymore. I am completely frustrated and in tears as I just can't get any assistance from anyone.
In the mean time this is lying negatively on my name which I am unable to resolve.
LP
Laricha P's update11 Nov 2020, 15:56
Reviewer Update
Good day,
Kindly note that I spoke to VVM again today and they confirmed that Vodacom withdrew the account with them and that I need to go to a Vodashop.
I went to a Vodashop in Centurion Mall today and they advised that they also can't assist.
I am left in the dark and don't know what to do anymore. I am completely frustrated and in tears as I just can't get any assistance from anyone.
In the mean time this is lying negatively on my name which I am unable to resolve.
Kindly note that I spoke to VVM again today and they confirmed that Vodacom withdrew the account with them and that I need to go to a Vodashop.
I went to a Vodashop in Centurion Mall today and they advised that they also can't assist.
I am left in the dark and don't know what to do anymore. I am completely frustrated and in tears as I just can't get any assistance from anyone.
In the mean time this is lying negatively on my name which I am unable to resolve.