MM
Mpho M

1 reviews | Active since Oct 2023

31 Oct 2023, 17:21

Contract

I told a contract with Vodacom on the 8th August 2020 and it was meant to be a 24 months contract but to my surprise I was told I signed for 36months who I let slide, my supposedly 36 months contract was supposed to end August this year guess what Vodacom continued to debit me I. September and October which I was not going to let that slide I reversed the debit order. Vodacom blocked my number I went to the Trade Route branch to find out why my phone was working they told me my phone was blocked due to none payment, for what when I paid finished my contract. The consultant promised to follow up and get back to me with 24hrs which was a lie I went back again the call centre consultant told me about 72hrs still nothing, I am using my phone for business and I am losing revenue because of your incompetency I am expecting my issue to be sorted by tomorrow or else I am taking this matter to the Ombudsman. You can call me on *** since you blocked my number

0
Replies (2)
Vodacom
Vodacom's reply01 Nov 2023, 07:44
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

MM
Mpho M's update01 Nov 2023, 08:02
Reviewer Update
Vodacom doesn’t take me seriously, why did you debit me again today 😡😡😡 when this stop network is not working. I am using my phone for business I can’t do anything with the phone