LN
Lifa N

1 reviews | Active since Feb 2021

10 Feb 2021, 18:33

Contract.

I had a contract with vodacom it ended last year around March as I was not informed about I must cancel the contract it continued to debit mind you I hadn't used the number for over a year. I blocked them from taking my money till I was called buy a very nice lady which explained everything to me I payed off my account at Stanger vodacom and asked for it to be closed.

They told me I have to call in I asked if they could help they said I can't call from the store phone, I was asking since I'm no longer on the vodacom network, eventually I had to use my own airtime I calling in I spoke to one guy he told me he will close it I was happy till yesterday I got another call stating I am owing again and I have been handed over, I'm confused what is going on

0
Replies (1)
Vodacom
Vodacom's reply11 Feb 2021, 07:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team