Contract

Vodacom is the worst to deal with. I have a contract with them of 2 mobile and a laptop, I've had the laptop for a year and 3months. Early July I took my laptop for repairs, because the screen just went blank. I was advised it will take 14 working days. I received no email, text or call until I decided to go myself and I was told it's back, I asked the to switch it on and guess what nothing was done it was just full of sand and a few scratches as if it was underground. I told them I'm not taking it back and I was told there is nothing they can do! So this means I will be paying for something that is not working or even have because I left it at the store because what is the point of taking something that is not working what am I going to do with it? On the documents it does state that technical fault is covered for 2yrs. I will definitely take this further and will not take it back until it's fixed with no scratches. One thing I will not do is to pay my money for something that I don't have I work very hard for my money I'm a single mother who works 9 hours I don't have the time but definitely there is someone who will help me resolve this.