cC
cedric C
1 reviews | Active since Apr 2019
01 Jan 2022, 19:36
Contract
A call Centre sales consultants called me to offer me a contract that will includes data and Airtime, to be loaded as from today. For only R99.i had a contract for R89 for R125 Airtime. And the new contract was bargain. I repeatedly asked the consultant on the phone if this was true and if she was sure. She confirmed. Recording can confirm this. Now I have no Airtime but data only.
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Vodacom's replyOfficial
02 Jan 2022, 12:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jan 2022, 12:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team