TM
Tryphinah M
1 reviews | Active since Oct 2020
29 Oct 2020, 14:28
Contract extension without my approval
After I've reported my issue of contract extension without my approval here on 19.10. 2020,the issue is not yet resolved. Someone called me by the name of Denzo and said, the matter has been escalated to the correct department and they'll come back to me with the solution and Now it's the second week waiting for their call,I called again today, they now referring me to another department which never assisted me before. VODACOM, PLEASE CANCEL THE CONTRACT THAT YOU'VE EXTENDED AND STOP SENDING ME AIRTIMES. I NEVER ASKED THEM. REF 1-THIS IS CREATING A BAD RECORD FOR ME. THIS IS NOW GOING TO BE ESCALATED TO MY LEGAL TEAM IF NOT ACTIONED. *** ***
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Vodacom's replyOfficial
30 Oct 2020, 07:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Oct 2020, 07:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team