Contract extended without consent at inflated billing.
This complaint relates to Account Number B ********** -2. We had a contract for data (24 mths) billed at R 301.66 after reduced charges were app****. This ended in September 2018. Vodacom unilaterally continues with contract at R 503.38 pm and reflects the item as a 24 mth contract. We never agreed to this , we had calls from various persons purporting to be from Vodacom offering a 2 year deal at a R 20 pm reduction which we rejected out of hand. Contract cancelled on 3.11 2018 by email . Please confirm cancellation process is happening.
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Replies (1)Vodacom's replyOfficial
06 Nov 2018, 16:03 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Nov 2018, 16:03
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
