1 reviews | Active since Dec 2019
Contract extended to Aug 2022 (without my knowledge)!!
Good Day
Kindly note that I had enough of vodacom's poor service the past few months. I am one of the client that is always impacted the the whatsapp tickets being out of order.
I was told not to buy the whatsapp tickets anymore (which I have done) but the reality is that I am now using more than 100MB every day and are spending a lot of money on buying data in order for my whatsapp to work again as we cannot operate without whatsapp anymore. I am now paying for vodacom's network that still hasn't been resolved. Vodacom is still trying to figure out why the whatsapp tickets are not working for certain clients only.
I called in last week Thursday to cancel my contract with Vodacom due to poor service/network delivery and a guy named Sello from your cancellations department assisted me and offered me a very good upgrade. The offer was that my existing contract stays exactly the same, I receive 1 GB data and R89 airtime for more the same that I am currently paying.
When I received the sms's on Thursday, the sms's read that my contract has been extended to August 2022. Kindly note that I do not want to remain a vodacom customer anymore and am furious that my contract has been extended to 2022 without my knowledge. This is not what Sello promised. My contract is supposed to end Aug 2020 and to be honest I cannot wait.
This is dishonest sales tactics and I now question the integrity of vodacom's employees.
I want this contract to end in Aug 2020. Or just release me from this contract without a penalty please. I would like to be with a network where the network is actually working.
Thank you in advance.
Elize Platen ***
Not sure which records you are looking at. Your systems is definitely not updated at all. I really don't have the energy to follow up with vodacom anymore. It is just frustrating.
I spoke to Keagan/Keenan last week Thursday 05 Dec 2019 whereby I gave him the full story of what happened and that I was never informed by Sello from cancellations department that my contract would be extended to 2022. I never heard from this department again. You were supposed to listen to my call with Sello and convert back to me.
I do not want to stay with Vodacom so long.
Why does it take you almost 2 weeks to resolve this issue. I have no contact details to follow up with this department.
Or kindly release me from the contract, let me pay for my handset and then release me from this contract please.
I cannot deal with a network where the whatsapp ticket issue still hasn't been resolved and then I still have to follow up with them about my complaint.
Regards
Elize
Not sure which records you are looking at. Your systems is definitely not updated at all. I really don't have the energy to follow up with vodacom anymore. It is just frustrating.
I spoke to Keagan/Keenan last week Thursday 05 Dec 2019 whereby I gave him the full story of what happened and that I was never informed by Sello from cancellations department that my contract would be extended to 2022. I never heard from this department again. You were supposed to listen to my call with Sello and convert back to me.
I do not want to stay with Vodacom so long.
Why does it take you almost 2 weeks to resolve this issue. I have no contact details to follow up with this department.
Or kindly release me from the contract, let me pay for my handset and then release me from this contract please.
I cannot deal with a network where the whatsapp ticket issue still hasn't been resolved and then I still have to follow up with them about my complaint.
Regards
Elize