Contract Expiry Date Dispute

<p>Account No I ********** -9</p> <p> </p> <p>According to my records my contract on my personal cellphone expires in December 2016. </p> <p>When I phone in to cancel, they confirm the expiry date for my phone is only in December 2017. Another confirmed it for May 2017. </p> <p>I've been into the Clearwater Mall Branch to sort this out and they unable to assist. They just tell me to phone the accounts number (082 194 6), who confirms they unable to confirm the upgrade date and can only see that the contract started in Dec 2013 and expiry is December 2017. Spent another hour on the phone going to various departments trying to sort this out.</p> <p>Eventually got confirmation via the upgrade dept that the upgrade was done in September 2015 via GAME in Clearwater Mall.</p> <p>My dispute is that I'm under the impression it expires this month. How do I go about to get a copy of the upgrade agreement signed to </p> <p>I'm unable to spend the whole day on the phone trying to get through to a Supervisor to log a service request.</p> <p>Totally frustrated with your service !!!</p> <p>Nobody able to give me </p> <p> </p>