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AK
Albert K

1 reviews | Active since Aug 2012

12 Aug 2020, 13:17

Contract expires but Vodacom does not cancel debit order

I had a data contract with Vodacom and when it ended I continued using it for a while. I then went to a branch to have it cancelled. I was told to cancel telephonically which I did by dialling *** as instructed. This was in 2019. To date Vodacom has not cancelled the debit order. I want the money that was taken after I cancelled, returned to me.

0
Replies (3)
Vodacom
Vodacom's reply12 Aug 2020, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
AK
Albert K's update07 Dec 2020, 10:11
Reviewer Update
I have now been contacted by Vodacom's Legal Department about "outstanding funds"! When my contract was not cancelled many months after Vodacom took note of my request of its cancellation (and Vodacom undertook to cancel) I started reversing the monthly instalments which by that time were still debited. Note that I have not been making use of this contract for years now. I URGE Vodacom to sort this mess out, also with its own Legal Department.
AK
Albert K's update08 Jan 2021, 16:19
Reviewer Update
I am still receiving calls about this contract which became active in 2013. Phoned *** (Cancellations) now. Message: I am not elligible for an upgrade! Who upgraded my contract which I have been trying to cancel for years?

Also: my case is with the legal department. I am the one who is getting cheated ....

Held the call until 11 mins expired and ended it. Gentlemen with the beautiful voice on the other side was very polite and helpful.

Please someone at Vodacom, cancel ***, pay back my money and let's carry on with our lives.