TM
Thuli M

1 reviews | Active since May 2016

29 Apr 2024, 17:09

Contract expired - they moved it to month to month, charging me R211 for 650MG but they sell 1GB for R89

If there was a zero star, I would have picked it. 1 star is too much for a business of employee and customer ******* like yours.

My contract expired in February and the other one in March. I went to the store where I took the phones to make sure that they remember that the contract ends , but they said I should call the call centre. Given this horrible experience that I received from your call centre, I did not call, I assumed that since I was charged for the devices only, there is no way I will continue to be charged.

the Debit order reduced in March and April, so I called to confirm cancellation since I lost my job in January. The lady said I am on month-to-month. I did not request month-to-month. I took a two year contract, after that there should be no contract between myself and vodacom.

Vodacom is really robbing us. the month to month that I am on charges me R211 for 650MG and 50 minutes; yet 1GB is R89.

Please Vodacom, you cannot continue robbing your employees and customers like this. Reverse the charge that you debited in March and do not debit me in April as this does not make any ethical business and pricing sense. We are faced with the real struggle out there.

The reason why I did not cancel is because of the struggle I experienced on this previous call where I ended up missing out on specials from MTN.

Change your ways, we are struggling

0
Replies (2)
Vodacom
Vodacom's reply30 Apr 2024, 07:14
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
TM
Thuli M's update01 May 2024, 07:31
Reviewer Update
Consumer Website Team

You are lying, you did not make an effort to contact me at all. DO NOT LIE. your private response is not addressing any of the issues that I am raising. Do not contact me privately, do not call me, use this platform so that your cheating ways of clients can be exposed. your private response is addressing none of the complaints I raised. you did zero investigation and made zero effort to solve this problem based on the truth. This is not a solution, this is a response to close the case. THIS IS *****