Contract Expiration and never Notified

So I phoned Vodacom the 31st of July to find out when my contract expires, seeing one of their employees mentioned October 2017 when I phoned them about the same time last year.

To my surprise when I phoned the 31st of July, the contract already expired last year. I Was never notified a month prior to expiration seeing that is what they are supposed to do. Asked them to stop my contract straight away and move me over to prepaid. Literally took the guy 2 min to remove my left over data etc. cancel the contract and put me on prepaid. So I stopped the debit order at the same time as well.

Now their accounts wants me to pay a full month and a balance of contract, but according to them it expired!?? When I told the lady I won't be paying seeing I was never informed of the expiration, she said then they will black list me?!!

How do you call this service? I Know Vodacom has one of the best infrastructures of all the competition, but to be honest their service is PATHETIC.

So either pay for something non existent or get black listed!

Always explore different providers first than just going for a well known name..