Contract error
<p>I was horrified to learn recently, that I continue to be charged for a handset that I bought well over two years.</p> <p> </p> <p>Worse I am told that I cannot cancel the contract because Vodacom believes it runs until late 2017.</p> <p> </p> <p>This is clearly nonsense.</p> <p> </p> <p>Vodacom must cancel the contract and refund the erroneous charges on the account.</p>
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Replies (6)0
Replies (6)'s updateReviewer Update
25 Sept 2016, 18:29Cellular number: ***
's update25 Sept 2016, 18:29
Reviewer Update
Cellular number: ***
Vodacom's replyOfficial
26 Sept 2016, 07:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Sept 2016, 07:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
27 Sept 2016, 14:23I'm still waiting for Vodacom to bother to contact me....
's update27 Sept 2016, 14:23
Reviewer Update
I'm still waiting for Vodacom to bother to contact me....
's updateReviewer Update
28 Sept 2016, 18:26Another 24 hours, and still no word from Vodacom. How long is "due course"? Clearly it's at least several days. Weeks perhaps?
's update28 Sept 2016, 18:26
Reviewer Update
Another 24 hours, and still no word from Vodacom. How long is "due course"? Clearly it's at least several days. Weeks perhaps?
's updateReviewer Update
07 Oct 2016, 08:40Vodacom continues to duck and dive on this issue.
Seems they did an upgrade on the wrong SIM, and have been billing me since for stuff that I never got.
Clowns!
's update07 Oct 2016, 08:40
Reviewer Update
Vodacom continues to duck and dive on this issue.
Seems they did an upgrade on the wrong SIM, and have been billing me since for stuff that I never got.
Clowns!
's updateReviewer Update
12 Oct 2016, 14:07Vodacom seems completely uninterested in resolving this issue.... No responses....
's update12 Oct 2016, 14:07
Reviewer Update
Vodacom seems completely uninterested in resolving this issue.... No responses....