Contract Error

<p>I recently did an online order which has become a nightmare to resolve.</p> <p> </p> <p>Firstly the courier messed up and I got my order later than promised. I have a complaint which I was contacted about and promised a data as an apology, this was never given.</p> <p> </p> <p>Then my order did not come with the office 365, as I specifically asked for. I phoned the online sales and was told my contract does not contain office 365, this after my request for office.</p> <p> </p> <p>Now I'm told that the only to resolve this is to pick up the original contracted laptop and change it for another package. Is this how Vodacom is dealing with customers? With the courier experience I doubt this will be resolved as getting the first laptop took almost two weeks.</p> <p> </p> <p>Not impressed with the service</p> <p> </p> <p> </p>