GW
Gary W

1 reviews | Active since Mar 2009

31 Jul 2017, 18:30

Contract enquiry online has turned into a nightmare

<p>I app**** online on 30/7/2017 and ever since been receiving non-stop emails and sms :</p> <p> </p> <p>Hello Gary,<br />We have received your request for a new deal and your reference number is CS7KET<br />A Call Centre agent will contact you within 24 hours to complete your new deal request.<br />If you don't hear from us within the next 24 hours, please call ********** 4, FREE from a Vodacom cellphone.<br />The Vodacom Online team<br />Vodacom<br />?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "</p> <p> </p> <p>Called Customer Service and they said nothing can be done. Please stop this **** now!! It's clogging my inbox and sms.</p>

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Replies (1)
Vodacom
Vodacom's reply01 Aug 2017, 07:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team