NB
Nina B

1 reviews | Active since Mar 2015

21 Sept 2015, 12:25

Contract ended in April reinstated

My data contract ended in April and I cancelled it at Vodacom in the Mooiriver Mall. All was well until the 1 September 2015 when the debit order went off after 5 months for no reason. I did not reinstate the contract, to make matters worse I received and email from the collections manager of the subscriber collections department this morning threatening me with legal action. I phoned the number supp**** on the letterhead and spoke to Musa staff no *** (that is the number he gave me) and he tried 3 times to transfer me to the accounts department and every time I ended up at the collections department. For ease of reference the time of the call was 12:00 pm. I have 2 problems:<br> 1. Who reinstated my contract and who is the person that is the manager of the collections department that sent me the letter - fix it.<br> 2. Your transfer system does not work - get it sorted out.<br> I expect to hear from you and state that the matter is resolved my email [Email Removed] and cell ***<br> Resume Typing<br> <br> 198<br> characters left

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Replies (1)
Vodacom
Vodacom's reply21 Sept 2015, 14:06
Official
Hello ninabrazer,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team