vN
vernisha N

1 reviews | Active since Mar 2014

03 Dec 2021, 09:31

Contract ended but Vodacom still wants me to pay

Ref no : Vodacom account number: I***-2

Dear Vodacom,

I have canceled all my end with you, actually it came to and end in November 2021.

The other two contracts ended in August 2021. I only upgraded one cellphone number my *** to a R99 contract. So why am i gettibg charged 🤔 a big bill.

Please advise me why are you charging me such a huge amount of over R1000. You stated outstanding amount owing by me.

Call centre calls me when i answer the line is bad and there is no response.

Please reply. ***

0
Replies (1)
Vodacom
Vodacom's reply03 Dec 2021, 11:15
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team