vN
vernisha N
1 reviews | Active since Mar 2014
03 Dec 2021, 09:31
Contract ended but Vodacom still wants me to pay
Ref no : Vodacom account number: I***-2
Dear Vodacom,
I have canceled all my end with you, actually it came to and end in November 2021.
The other two contracts ended in August 2021. I only upgraded one cellphone number my *** to a R99 contract. So why am i gettibg charged 🤔 a big bill.
Please advise me why are you charging me such a huge amount of over R1000. You stated outstanding amount owing by me.
Call centre calls me when i answer the line is bad and there is no response.
Please reply. ***
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Replies (1)Vodacom's replyOfficial
03 Dec 2021, 11:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Dec 2021, 11:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
