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PALESA M
1 reviews | Active since May 2021
18 May 2021, 09:23
Contract ended but Vodacom continues to deduct money
I had a wi-fi contract with Vodacom which ended around March\April 2018 and to this date Vodacom is still deducting money from my account. I have called Vodacom so many times only to be told many different stories by different agents, even went to Vodacom shops, which I would be told that they cant assist me.
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Vodacom's replyOfficial
18 May 2021, 10:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 May 2021, 10:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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PALESA M's updateReviewer Update
18 May 2021, 11:26But I would like to know what then happens with the money that has been debited from my account, for no absolutely no service from you guys?
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PALESA M's update18 May 2021, 11:26
Reviewer Update
But I would like to know what then happens with the money that has been debited from my account, for no absolutely no service from you guys?