WK
Wynand K
1 reviews | Active since Mar 2011
19 Mar 2024, 10:50
Contract Ended But Still Being Billed
Here we go again. My Vodacom contract came to an end in February as the 24 months as passed. I strated receiving sms stating the my contract is being cancelled, only to my surprise, it was never done, I am still being billed for march even if my contract ended in February. Clearly Vodacom are only trained to lie to customer and not deliver a service as requested by their customer. I am sure it is illigal to just continue a customers contract even if it expired. VODACOM ARE REALLY OUT JUST TO P.SS OF CUSTOMER AND NEVER WANT TO COME BACK.
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Replies (1)Vodacom's replyOfficial
19 Mar 2024, 11:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Mar 2024, 11:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
