WK
Wynand K

1 reviews | Active since Mar 2011

19 Mar 2024, 10:50

Contract Ended But Still Being Billed

Here we go again. My Vodacom contract came to an end in February as the 24 months as passed. I strated receiving sms stating the my contract is being cancelled, only to my surprise, it was never done, I am still being billed for march even if my contract ended in February. Clearly Vodacom are only trained to lie to customer and not deliver a service as requested by their customer. I am sure it is illigal to just continue a customers contract even if it expired. VODACOM ARE REALLY OUT JUST TO P.SS OF CUSTOMER AND NEVER WANT TO COME BACK.

0
Replies (1)
Vodacom
Vodacom's reply19 Mar 2024, 11:57
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team