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THELMAH M

1 reviews | Active since Oct 2013

05 Sept 2019, 08:56

Contract Ended but I am still liable to it.

I have a contract with Vodacom it ended 31st May 2019 but without any communication Vodacom carried on debiting me. Now they want to charge me to cancel a contract which ended a while back. This is very unfair and makes no sense and they want to blame me for not contacting them when the 24 Months contract ended. Just change my phone to be prepaid and lets move on with life.

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Replies (2)
Vodacom
Vodacom's reply05 Sept 2019, 12:20
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply06 Sept 2019, 14:40
Official
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, I have provided you feedback with regards to your query. 
 
Regards 
Consumer Website Team