ST
Siya T

1 reviews | Active since Nov 2024

11 Nov 2025, 06:05

Contract ended bt still deducting

I am extremely disappointed with the way you handle accounts. My contract ended in March 2025 and I duly requested its cancellation. Despite this, Vodacom has continued to deduct money from my account up to August, which is both unfair and unacceptable, amounting to R2900 I have been more than patient, but your flawed customer service has caused me unnecessary financial and emotional distress. I demand the following: Immediate cancellation of my contract (if not already actioned). A full refund of all amounts ********ly deducted since March, R2900. If this matter is not resolved urgently, I will be left with no choice but to escalate the issue to the Consumer Protection Ombudsman and other relevant regulatory bodies.

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Replies (2)
Vodacom
Vodacom's reply11 Nov 2025, 07:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
ST
Siya T's update11 Nov 2025, 12:03
Reviewer Update
Ha have received the email i must my query to and that email keeps on referencing me to itself. Very strange. I need my refund please speed up the process.