Contract ended-account still being debited

Good day<br> <br> My name is Tamsen du Randt (Chadwick). I am currently in Saudi Arabia. I came into the Vodacom store in the Pavilion in December 2014, before I flew back, to inform Vodacom that I would not be renewing my 2 year contract as the current one would end in a few days (at that time) January 2015 as I am out of the country for longer periods I have no need for a contract. <br> <br> I also requested that I keep the same number \***"as a 'pay as you go' number instead of the contract. This way I was still with the company.<br> <br> I followed the steps to ensure this process was legally completed. I wrote the letter requested by the store in the Pavilion with the required wording and details. I signed and gave a copy of my ID to the store directly. To a young woman. She promised me ALL would be dealt with.<br> <br> VODACOM is still billing me for a 2 year contracted that not only ended in January 2015"