LF
Livhuwani F

1 reviews | Active since May 2014

31 Jan 2018, 07:43

Contract ended a day early; me losing a whole lot of data and airtime

Since I've been having unresolvable disputes with Vodacom I've decided to close all my accounts as soon as I can afford to, while getting the ombud's assistance for my losses. I was able to put in a request to close down 2 lines for this month end, and guess what? Today was supposed to be the last day but surprise surprise...the lines are already closed, so I lost all the data and airtime I planned to use up today. Like seriously now...these guys are mafias!!

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Replies (2)
Vodacom
Vodacom's reply31 Jan 2018, 07:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Jan 2018, 11:22
Official

Good day,

Feedback has been provided.

Regards,
RM