Contract End Date Discrepancy

I am extremely frustrated with the way my contract cancellation is being handled by Vodacom.

In April 2023, I took out a 2-phone deal contract with the understanding that both numbers would run concurrently and end at the same time. Now that the contract period is coming to an end, I have requested cancellation of both numbers.

However, I have been informed that only one number can be cancelled, while the second number is allegedly only ending in September 2026. This makes absolutely no sense, as both contracts were taken out together under the same deal.

I would like a clear explanation as to why an additional 5 months has been added to a 36 month contract without my knowledge or consent. When I asked a consultant she advised that the longest contract Vodacom offers is 36 months, now why is mine extended by 5 more months?? This is unacceptable and feels misleading.

I request that both numbers be cancelled by the end of April 2026, in line with the original agreement. Please resolve this matter urgently and provide clarity on how this occurred.

I look forward to your prompt response and resolution.