KL
Karabo L
1 reviews | Active since Dec 2023
12 Mar 2026, 17:41
Contract early cancellation taking longer than I was told!
I requested an early cancellation to my contract and the consultant I spoke said that it takes 3 to 7 days for the whole process to end. But now I received an email that tells me that my contract will end on the 30th March and that that's only when my number will be converted to prepaid. Why was this no communicated with me on call? Why must I be stuck on contract while I made full early cancellation payment? I am very unhappy with. I need my number back to prepaid and contract cancelled asap so that I can get another. Now I am being told I made an upgrade,when did I do that. A lot doesn't make sense! I WANT THAT CONTRACT CANCELLED AS PAYMENT WAS MADE IMMEDIATELY!
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Replies (3)
Vodacom's replyOfficial
13 Mar 2026, 09:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Mar 2026, 09:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KL
Karabo L's updateReviewer Update
14 Mar 2026, 12:52When my number be turned back to prepaid?
KL
Karabo L's update14 Mar 2026, 12:52
Reviewer Update
When my number be turned back to prepaid?
KL
Karabo L's updateReviewer Update
14 Mar 2026, 16:17I don't see why the ticket must be closed while the issue has not been resolved. Your consultant said it takes 3 to 7 days to change a number from contract back to prepaid,yet today you are still forcing me to remain on contract till 30 March. Why can't you keep your words? By 30 March it will be more than 7 days. Change my number back to prepaid ,I can't wait till 30 March. I initiated this process after being told it takes a maximum of 7 days.
KL
Karabo L's update14 Mar 2026, 16:17
Reviewer Update
I don't see why the ticket must be closed while the issue has not been resolved. Your consultant said it takes 3 to 7 days to change a number from contract back to prepaid,yet today you are still forcing me to remain on contract till 30 March. Why can't you keep your words? By 30 March it will be more than 7 days. Change my number back to prepaid ,I can't wait till 30 March. I initiated this process after being told it takes a maximum of 7 days.