HM
Hazel M
1 reviews | Active since Dec 2018
18 Jan 2023, 11:16
Contract
Please cancel my contract on the number ***. It's due for cancellation, 3 months ago in the meantime you keep billing me. I no longer afford to have a contract please. For the past 3 months I have been sent from pillar to post with no help from Vodacom. I can longer afford to pay vodacom. Please cancel my contract 🙏 please
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Replies (2)
Vodacom's replyOfficial
18 Jan 2023, 14:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2023, 14:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Jan 2023, 12:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you were in contact with our Accounts Department on the 15-12-2022 and was advised with regards to the status of your account. There's an arrears amount of R67.85 due to short payments made and for cell phone contract *** to be cancelled the outstanding amount needs to be settled. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Jan 2023, 12:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you were in contact with our Accounts Department on the 15-12-2022 and was advised with regards to the status of your account. There's an arrears amount of R67.85 due to short payments made and for cell phone contract *** to be cancelled the outstanding amount needs to be settled. Regards Consumer Website Team
Best regards,