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sandisiwe D

1 reviews | Active since Jun 2014

09 Apr 2025, 21:55

Contract duplication

I recently did an upgrade on *** number.. And i called in to be assisted to avoid making a mistake like I did before. Only for the sales lady to offer me a data sim which i took. She then did a double order on the data contraxt and both simscards were delivered. I called vodacom and told them am not opening the other sim card can they check what the problem could be. The lady on the phone said she will request a cancellation. To my surprise the line was activated a few hours later and added to my contract. That i cannot afford and did not request please cancel it the package is still un opened.. I cannot honestly have so many contracts that i cannot afford.

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Replies (2)
Vodacom
Vodacom's reply10 Apr 2025, 08:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
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sandisiwe D's update11 Apr 2025, 07:36
Reviewer Update
Thank you