CONTRACT DUE BUT NOT ACCEPTING

Dear Vodacom, <br> <br> I received an SMS some time back saying that my account will no longer be taking debit orders but I should pay cash / EFT. For this reason I have been settling my account like this ever since. I don't owe a cent in my account (am actually ahead on payments as I have paid for this month when its only due on the 30th). <br> <br> I have been eligible for an upgrade so I went to take this out only to find out that my request for an upgrade was declined. Although the contract that I want will work out cheaper than my current package. I have spoken to three different departments today including: <br> <br> 1) General Dept. (082 111)<br> Phone call dropped twice <br> 2) Legal Department <br> They told me there are no notes on my account and that all payments have been made etc. I should speak to the upgrades department. <br> 3) Upgrades department:<br> I was told that I had missed a debit order (as I had received an SMS stating that I should settle accounts by cash / EFT). I was told that my account will be reviewed in three months. <br> <br> This is totally ridiculous, how can I have credit now but renewing my contract is not allowed? It is essentially the same thing. Call me urgently to discuss.